Run a complete inbound and outbound call center on the cloud — dialer, IVR, ACD, CRM, security and hosting fully managed, so your team can work from anywhere.
A cloud call center is a contact center hosted on the internet instead of on-premise hardware. Agents log in from any location with just a browser and headset, while calls, routing, recording and reporting all run on secure cloud infrastructure. There are no heavy upfront servers — you scale agents up or down on demand.
VFastrr's cloud call center combines predictive and auto dialing, multi-level IVR, automatic call distribution (ACD), call recording, CRM integration and real-time dashboards in a single platform. It is built for sales, support, collections and telecalling teams of every size.
Auto-scaling, redundant Tier-3 infrastructure with automated backups and 99.99% uptime.
Multi-level IVR and skills-based routing send every caller to the right agent or queue.
Predictive, progressive, preview and manual dialing for outbound campaigns.
Encrypted VPN tunnels, firewall, SBC and DDoS protection for safe remote agents.
Real-time and historical reports for calls, agents, queues and campaigns.
Connect any CRM via APIs for unified customer data and screen-pops.
We own the entire stack so you can focus only on your agents and conversations.
From network and VPN to dialer deployment and support — we handle the entire stack.
Auto-scaling cloud infrastructure with 99.99% uptime and redundant servers.
AES-256 encryption, firewall, VPN tunnels, DDoS protection and VAPT-tested setup.
Dedicated NOC team with average ticket resolution under 15 minutes.
Common questions about VFastrr's cloud call center solution.
Book a free demo and see Cloud Call Center Solution in India in action for your business.